Hello, has anyone recently been upgraded to the Elite Hosted Tier? I have and now I can’t redeem casino points for cash bonuses! Again the team that investigated this is shafting me saying “you don’t have enough points to redeem the cash bonus” it pisses me off when the chat consultants are super condescending… prior to the status level change I was able to redeem $5 cash bonus with only 1425 points! Now I can’t redeem any at all! I wasn’t even told that my account status was upgraded and what’s the point of an “upgrade” when you don’t get any other benefits!
From what I can see your Redemption rate is (per AU$1) 1000CP.
For more info: Joe’s Rewards
As soon as you collect some you can redeem them into Bonus funds.
They is correct yes… but again I’ve had enough points to redeem cash but it doesn’t give me the option, this only just happene since the casino has changed my player account status, I have said this quite a few times already to the consultants on chat and they have said the same thing! Painful… no one’s listening!